A little guidance
Curiosity
welcome.
Good questions deserve clear answers.
Can I place an order?
Not just yet. Our first collection is being prepared. There’s no launch date to announce, and we’re not taking orders or payments.
Where will you deliver?
We’re preparing an initial launch for Great Britain. Delivery areas, prices and times will be confirmed before orders open.
Who is Private Moments for?
Private Moments is for adults aged 18 and over. We’re building a considered collection for personal discovery, connection and everyday care.
Will packaging be discreet?
That’s the experience we’re building. We’ll publish packaging details after checking our first sample deliveries. The box imagery on this site is a concept.
What will appear on my payment statement?
We’ll confirm the exact payment-statement description with our payment provider before checkout opens.
Where can I find delivery and returns information?
Our Delivery and Returns pages are linked in the footer. Final services, prices and contact details will be confirmed before orders open.
Are the people in the images customers?
No. Our current imagery was created with AI. The people are fictional brand models, and the scenes are not customer reviews or endorsements.
Can I turn off the animations?
Yes. Use the Motion button in the footer. We also follow your device’s reduced-motion setting automatically.
How can I get in touch?
Our customer support service is being set up. A verified contact route and service hours will be published here before launch.
Something personal is taking shape.
Good things.
Worth a moment.
Our first collection is coming soon.
For adults 18+ in Great Britain.
